Privacy Policy

1. What personal data we collect

• Booking and inquiry details: name, email address, phone number, and request information you provide via forms or messages.
• Account/order related data: details about the tour request (date, preferences, and other relevant information).
• Communication data: content of messages and correspondence related to your request.
• Usage data: technical information about device/browser and website interactions (e.g., logs) for security and analytics.

2. Legal basis for processing (Ukraine)

We process personal data on a lawful basis, including where required, with your consent and/or when processing is necessary for legitimate purposes connected to your tour request and website interactions. In particular, we rely on the requirements and grounds under Law of Ukraine No. 2297-VI “On Protection of Personal Data”, including Article 6 and Article 11 (including the grounds for the occurrence of the right to use personal data) and the general requirements to processing.

3. Purposes of processing

• To respond to your booking/tour inquiries and arrange the requested tour service.
• To manage communications with you (updates, confirmations, and coordination).
• To ensure website security, prevent abuse, and maintain service availability.
• To comply with applicable legal obligations.

4. Retention of personal data

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy and to comply with legal requirements. Retention periods may vary depending on the nature of your request and applicable obligations.

5. Your rights

Subject to applicable law, you may have rights regarding your personal data, including rights to access, correction, and (where applicable) withdrawal of consent and other rights provided by Ukrainian law. If you want to exercise your rights, contact us using the details in Section 7.

6. Cookies and similar technologies

We may use technical and security-related cookies and similar technologies to enable website functionality and protect the service. Where applicable, we use lawful grounds for such processing.

7. Distance/off-premises context

If you enter into arrangements at a distance (e.g., via website booking/communication) related to consumer tour services, you may have the right to refuse/withdraw within the statutory period and receive relevant instructions/forms as required by Ukrainian law, including Law of Ukraine “On Protection of Consumer Rights”, Article 21, and the required request form and instructions.